Bluehire Privacy Policy
Bluehire.ai ("Bluehire") is operated by VeroSkills Inc., Innovation Depot, 1500 1st Avenue North, Birmingham, Alabama 35203 ("VeroSkills," "we," "us"). This Privacy Policy explains what personal information we collect through Bluehire, how we use and share it, and the choices and rights you have. It applies to visitors to bluehire.ai, to staffing and recruiting companies that participate in the Bluehire program ("Staffing Partners"), and to the job candidates whose information Staffing Partners license to us ("Candidates").
VeroSkills also operates veroskills.com and the VeroSkills candidate matching service. Candidate information received through Bluehire becomes part of the VeroSkills candidate database and is also governed by the VeroSkills Privacy Policy. Where the two differ, this Policy controls for information collected through Bluehire.
1. What Bluehire is
Bluehire is a program through which Staffing Partners connect their applicant tracking system ("ATS") so that VeroSkills can search basic information about their candidates, retrieve the full records of candidates it selects for job opportunities, and pay the Staffing Partner for each qualifying record. VeroSkills uses those records to match Candidates with job opportunities offered by VeroSkills' clients, which include employers and staffing firms, and to contact Candidates about those opportunities.
2. Information we collect
2.1 From Staffing Partners
Business name, headquarters address and state, the name, email address and phone number of the person who creates the account, ATS vendor, estimated candidate count, acceptance records for our Terms (version, date and time, IP address, browser information), dashboard activity, and payment account identifiers. Tax identification and bank account details are collected and stored by Stripe, our payment processor, under Stripe's privacy policy; we receive confirmation of onboarding status and the information needed to issue tax forms, but we do not store full tax ID or bank account numbers.
2.2 About Candidates, from Staffing Partners' ATSs
When a Staffing Partner connects, we keep only what we need to search: job titles, skills, certifications and licenses, tags, city, state, ZIP code, record dates, and one-way coded versions of phone numbers and email addresses that we use only to recognize the same person across Staffing Partners. When we select a Candidate for a job opportunity, we retrieve their full record, which can include: name; phone numbers; email addresses; postal address; current and past job titles and employers; skills, certifications and licenses; resumes and attachments; the source through which the Candidate came to the Staffing Partner; application history; and tags or notes the Staffing Partner recorded. We instruct Staffing Partners not to send us, and we filter out when detected, Social Security numbers, government ID numbers, dates of birth, bank or card numbers, background check or drug screen results, health or disability information, immigration documents, and demographic information such as race, religion or union membership.
2.3 From Candidates directly
If a Candidate replies to us, speaks with our screening assistants, applies to a role, or contacts us, we collect what they provide: messages, call recordings and transcripts where permitted by law and disclosed at the start of the call, screening answers, availability, work preferences, and updated contact details.
2.4 Automatically, from site visitors
IP address, device and browser type, pages viewed, referring URL, and cookie or similar identifiers. Bluehire uses strictly necessary cookies to run the site and the partner dashboard. We do not use advertising cookies on bluehire.ai. If we add analytics cookies we will update this Policy and provide a way to opt out.
3. How we use information
3.1 Candidate information
To match Candidates with job opportunities; to contact Candidates about those opportunities by phone, text message, iMessage, email, automated or AI voice assistant, and similar channels; to screen Candidates for roles with their participation; to share Candidate information with VeroSkills clients and partners that have job opportunities; to de-duplicate, enrich, verify and keep records accurate; to train, evaluate and improve our matching, outreach and screening systems; to create de-identified and aggregated information as described in Section 3.4; to honor opt-out and do-not-contact requests; to comply with law; and to operate, secure and improve our services.
3.2 Staffing Partner information
To create and manage accounts; to connect and monitor the ATS integration; to calculate, pay and report on qualifying records; to issue statements and tax forms; to provide support; to enforce our Terms; and to comply with law.
3.3 Site visitor information
To operate and secure the site, prevent abuse, and understand how the site is used.
We do not use personal information collected through Bluehire for automated decisions that produce legal or similarly significant effects on Candidates without human involvement. Our matching systems suggest Candidates for roles; hiring decisions are made by employers.
Not a consumer report. VeroSkills is not a consumer reporting agency and Bluehire information is not a consumer report under the Fair Credit Reporting Act. We do not collect, provide or use background checks, criminal history, credit information, drug screen results or reference checks through Bluehire, and we instruct Staffing Partners not to send them. Information we share with employers is limited to your professional profile, contact details, availability and your own answers to screening questions.
3.4 De-identified and aggregated information for staffing and employment analytics
We create information that does not identify you and cannot reasonably be linked to you ("de-identified information"), and statistics that combine information about many people ("aggregated information"), from the Candidate, Staffing Partner and site information described above. Examples include counts of workers by trade, certification and region; typical job titles, skills and experience levels; pay ranges where Staffing Partners record them; time to respond, screen and fill roles; and trends in labor supply and demand. We use, publish, share and sell de-identified and aggregated information for staffing, labor market and employment analytics, including reports, benchmarks, research and data products for employers, staffing firms, researchers and others.
Our commitments. We remove names, contact details, street addresses, exact dates of birth, record identifiers and free-text fields that could identify you, and we generalize or suppress other details (such as small geographies or rare job titles) where they could single someone out. We publish or share aggregated figures only when they are based on at least ten individuals. We maintain de-identified information in de-identified form, we do not attempt to re-identify anyone from it except to test that our methods work, and we contractually prohibit anyone we share it with from attempting to re-identify any individual. We do not include information about any Candidate who lives in a state listed in Section 11 or is under 18.
Because de-identified and aggregated information is not personal information, it is not subject to the access, correction, deletion and opt-out rights in Section 7, and we may keep it after we delete the personal information it was derived from. If you ask us to delete your information, we will exclude you from de-identified and aggregated datasets we create after we complete your request.
4. How we share information
With recipients of de-identified and aggregated information: as described in Section 3.4, under contracts that prohibit re-identification.
With VeroSkills clients and partners: employers, staffing firms and other organizations with job opportunities, which may receive Candidate profiles, contact information and screening results in connection with a role. Those organizations use the information under their own privacy practices.
With service providers that act on our instructions: ATS integration (Kombo), payments and tax reporting (Stripe), messaging and telephony (Telnyx, Sendblue), voice and screening assistants, cloud hosting and storage, email delivery, analytics and security. Service providers may use the information only to provide services to us.
With Staffing Partners: we report counts and payment information to the Staffing Partner that contributed a record. We do not share other partners' data or our clients' information with Staffing Partners.
For legal reasons: to comply with law, subpoena or legal process; to enforce our Terms; to protect the rights, safety and property of VeroSkills, our clients, Candidates or others; and in connection with a merger, acquisition, financing or sale of assets, in which case this Policy continues to apply to the transferred information.
We do not sell Staffing Partner account information. Because we receive Candidate information from Staffing Partners in exchange for payment and share Candidate information with employers and staffing firms in connection with job opportunities, those activities may be considered a "sale" or "sharing" of personal information under some state privacy laws, and VeroSkills may be considered a data broker in states that regulate them. Candidates may opt out of sale or sharing at any time by emailing privacy@bluehire.ai with the subject line "Do not sell or share" or by using the "Do Not Sell or Share My Personal Information" link on bluehire.ai. We do not knowingly sell or share the personal information of anyone under 18.
Our clients receive Candidate information under written terms that limit its use to evaluating and contacting Candidates for job opportunities, require them to honor opt-out requests we pass along, and prohibit resale.
5. Where Candidate information comes from and how to find out
Candidate information in Bluehire comes from Staffing Partners, which collected it directly from Candidates in the course of recruiting. Each Staffing Partner contractually represents to us that it has the right to share the information, that Candidates were told their information may be shared with third parties for job opportunities, and that it has excluded records obtained from job boards or under other restrictions. Each record we hold is tagged with the Staffing Partner that contributed it and the date it was received. If you are a Candidate and want to know which Staffing Partner provided your information, contact privacy@bluehire.ai; we will tell you. If you believe a Staffing Partner shared your information without the right to do so, tell us and we will suppress the record while we look into it.
6. Communications and consent
Why you are hearing from us. If you receive a message from VeroSkills and have never dealt with us, a staffing firm you applied to or worked with licensed your information to us so that we could tell you about job opportunities. Section 5 explains how to find out which firm. You can stop all contact at any time as described below.
How we contact Candidates from Bluehire. Our first contact with a Candidate whose information came through Bluehire is by text message or email, at the number and email address the Candidate gave the Staffing Partner, in reliance on the Staffing Partner's representation that the Candidate agreed to be contacted about job opportunities by third parties. Every first contact identifies VeroSkills, says we are reaching out about job opportunities, names the type of role, and tells you how to stop. We do not place automated, artificial or prerecorded voice, or AI voice calls as a first contact. After a Candidate replies to us, requests a call, or provides their number to us, the Candidate agrees directly with VeroSkills to be contacted at that number about job opportunities by text message and by calls that may use automated dialing, artificial or prerecorded voice, or AI voice technology. Consent is not a condition of being considered for any job. Message frequency varies; message and data rates may apply.
Identification and disclosures. Every text message identifies VeroSkills and includes instructions to reply STOP. Every automated or AI voice call identifies itself as automated at the start of the call and tells you how to reach a person. We contact Candidates between 8am and 9pm in the Candidate's local time zone unless a Candidate asks otherwise, and we follow any stricter state calling-hour rules that apply.
Opting out. Reply STOP to any text to stop texts, say "stop calling" on any call or press the opt-out option, reply "unsubscribe" to any email, or email privacy@bluehire.ai. We maintain an internal do-not-contact list that applies across all VeroSkills channels and services, we check it before every outreach, and we add you to it immediately when you opt out. We screen against the National Do Not Call Registry where required. We honor opt-out requests within 10 business days and usually immediately; you may receive one confirmation message.
Records. We keep a record of the source of each Candidate's information, the date we received it, the Staffing Partner that supplied it, and the date and manner of any consent or opt-out you give us, so that we can honor your choices and answer your questions.
7. Your rights and choices
Any Candidate, Staffing Partner or site visitor in the United States may ask us to: (a) tell them what personal information we hold about them and how we use and share it; (b) correct inaccurate information; (c) delete their information; (d) stop contacting them; or (e) stop selling or sharing their information. To make a request, email privacy@bluehire.ai, or text STOP to any message from us to opt out of texts. We will verify your identity using the phone number or email address we hold for you, and may ask for additional information where needed. We respond within 45 days, extendable once by 45 days where permitted, and we will tell you if we extend. You may authorize an agent to make a request for you; we will ask the agent for proof of authorization and may verify your identity directly. We will not discriminate against you for exercising any right.
Residents of states with comprehensive consumer privacy laws have these rights by statute and may appeal a decision by replying to our response; we will respond to appeals within 45 days and tell you how to contact your state attorney general if you are not satisfied. We extend the same rights to everyone regardless of state.
Deletion requests apply to our copy of your information. If a Staffing Partner also holds your information, you may need to contact them separately; we will tell you which Staffing Partner contributed your record where we can. We may retain information where required by law, to complete a transaction you requested, for security and fraud prevention, or to maintain a record that you asked not to be contacted.
8. Retention
We retain Candidate records while they are useful for job matching. We review records with no engagement in 36 months and delete those we no longer need. Records subject to a deletion request are deleted within 45 days except where retention is required as described in Section 7, in which case we keep only what is required. Opt-out and do-not-contact records are kept indefinitely so that we can honor them. Staffing Partner account, acceptance, payment and tax records are retained for 7 years after account closure. Call recordings and transcripts are retained for 24 months unless a shorter period is required by law. Site logs are retained for 12 months. De-identified and aggregated information described in Section 3.4 may be retained indefinitely.
9. Security
We use reasonable administrative, technical and physical safeguards appropriate to the information, including encryption in transit and at rest, role-based access controls, logging and monitoring, vendor security review, and employee training. VeroSkills maintains a SOC 2 compliance program. No method of transmission or storage is completely secure; if we learn of a breach affecting your information we will notify you and regulators as required by law.
10. Children
Bluehire is not directed to anyone under 18. We do not knowingly collect, sell or share personal information about anyone under 18. Staffing Partners are prohibited from contributing records of individuals they know to be under 18. If you believe we hold information about someone under 18, contact privacy@bluehire.ai and we will delete it.
11. Geographic scope
Bluehire operates in the United States and is intended for US Staffing Partners and Candidates. We do not accept Staffing Partners headquartered in California, Illinois, Washington, Colorado, Virginia, Connecticut, Texas, Oregon or Montana, and we remove Candidate records with addresses in those states at the time of receipt. If we learn that we hold a Bluehire record for a resident of one of those states, for example because the record had no address, we will delete it or, where the Candidate has since engaged with us, treat it under that state's law. If you are a resident of one of those states and believe we hold your information, contact privacy@bluehire.ai and we will delete it on request. Information is stored and processed in the United States. If you are outside the United States, do not use Bluehire.
12. Changes to this Policy
We will post changes at bluehire.ai/privacy with a new effective date. For material changes affecting Candidates, we will also take reasonable steps to notify affected Candidates, such as a notice in our next communication. Continued use of Bluehire after the effective date means you accept the updated Policy.
13. Contact us
Privacy requests and questions: privacy@bluehire.ai
Security: security@bluehire.ai
Mail: VeroSkills Inc., Attn: Privacy, Innovation Depot, 1500 1st Avenue North, Birmingham, Alabama 35203